[rt-users] dashboard my reminders error after upgrade to RT 4

[Kenneth Crocker]

Kyle,

I believe that the wiki has some code (scrip) that forces reminders to
"resolved" automatically when the ticket they are attached to is resolved.

Hope this helps.

Kenn
LBNL

On Tue, May 24, 2011 at 6:39 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, May 23, 2011 at 09:05:01PM -0400, Jon Tollerton wrote:
> >    From my digging, it looks like reminders are actually implemented as
> separate tickets, but
> >    they don't really show up unless you go looking for them.  I opened
> the tickets numbers that
> >    the dashboard was complaining about and resolved them, which seemed to
> correct the problem.
> >    Any potential issues that this may raise?
>
> The usual cause of this is changing your Organization during an
> upgrade (or other manual changes to the database), and Reminders can
> be global which is why they showed up for everyone. Resolving them
> manually is a fine solution.
>
> -kevin
>
> >    On 5/20/11 12:54 PM, Jon Tollerton wrote:
> >
> >      After upgrading to RT 4 from 3.8.10, I'm seeing several errors in
> the dashboard reminders
> >      section in the form "Couldn't find Ticket for reminder N. Please
> contact administrator."
> >      Oddly enough, it displays on all users' dashboards.  This seems to
> only affect two or three
> >      really old entries as we really don't use the reminder
> functionality.  It's certainly
> >      possible that some data was corrupted by my mucking about in the
> database or by using
> >      RT-Shredder incorrectly before it was merged into the mainline, but
> I'm not sure where to
> >      start looking.
> >
> >      Thanks,
> >      -Jon
>
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