[rt-users] New ticket genrated for reminder

[Kyle Thomas]

Thank You

 

 

 

Kyle 

 

  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Wednesday, May 25, 2011 2:44 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] New ticket genrated for reminder

 

Kyle,

When designing "Reminders" BP decided to use a "Type" of ticket rather than
create another table. Since the process for a reminder was so similar to a
ticket, it made good sense. It is a ticket record with the type =
"reminder". this also allows for it to be seen in queries separate from
tickets.

Hope this helps.

Kenn
LBNL

On Tue, May 24, 2011 at 4:20 AM, Kyle Thomas <kyle at avalontel.com> wrote:

 

 

Could anyone tell me why when I manually set a reminder for a ticket that I
own it creates an entirely new ticket? I see the reminder showing up fine
but there is a new ticket being generated with the "Subject" line of the
reminder. 

Thanks

Kyle Thomas

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110525/f2443c0a/attachment.htm>