[rt-users] New ticket genrated for reminder

[Kenneth Crocker]

Kyle,

When designing "Reminders" BP decided to use a "Type" of ticket rather than
create another table. Since the process for a reminder was so similar to a
ticket, it made good sense. It is a ticket record with the type =
"reminder". this also allows for it to be seen in queries separate from
tickets.

Hope this helps.

Kenn
LBNL

On Tue, May 24, 2011 at 4:20 AM, Kyle Thomas <kyle at avalontel.com> wrote:

>
>
>
>
> *Could anyone tell me why when I manually set a reminder for a ticket that
> I own it creates an entirely new ticket? I see the reminder showing up fine
> but there is a new ticket being generated with the “Subject” line of the
> reminder. *
>
> *Thanks*
>
> *Kyle Thomas*
>
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