[rt-users] Can you set default values on page load, so you can see them in a new ticket?

Jim Lesinski jim.lesinski at gmail.com
Tue Nov 8 16:55:13 EST 2011

It looks like RT-Extension-QuickCalls can set some values using querystring
parameters, but that doesn't seem to be working for custom fields. Is it
even possible to set values for custom fields using querystring params? If
you can, I may be able to use that.

On Tue, Nov 8, 2011 at 3:17 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote:
> >    I understand how to set up default values for a field using a custom
> scrip. However, it seems
> >    a bit odd to me to load a ticket with no value, and then set it only
> if the person opening a
> >    ticket doesn't select a value. I'd like to set the value in the UI
> for a new ticket, so that
> >    it is clear to the person opening a ticket that the value has already
> been set.
> >    Does anyone know of a way to set the default values so that they are
> visible when the page
> >    actually loads for a new ticket? I understand that it may not be
> possible with a scrip, but I
> >    appreciate your suggestions.
> RT-Extension-QuickCalls gives you a series of quick pre-filled ticket
> Create links on your homepage.  This and may give you some ideas on how
> to do it.
> -kevin
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain — November 28 & 29, 2011
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