[rt-users] Can you set default values on page load, so you can see them in a new ticket?

Kevin Falcone falcone at bestpractical.com
Tue Nov 8 19:11:03 EST 2011

On Tue, Nov 08, 2011 at 04:55:13PM -0500, Jim Lesinski wrote:
>    It looks like RT-Extension-QuickCalls can set some values using querystring parameters, but
>    that doesn't seem to be working for custom fields. Is it even possible to set values for
>    custom fields using querystring params? If you can, I may be able to use that.

You should be able to set Custom Fields with query string params, just
be aware that the field names it uses are interesting.


>    On Tue, Nov 8, 2011 at 3:17 PM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
>      On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote:
>      > I understand how to set up default values for a field using a custom scrip. However, it
>      seems
>      > a bit odd to me to load a ticket with no value, and then set it only if the person opening
>      a
>      > ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so
>      that
>      > it is clear to the person opening a ticket that the value has already been set.
>      > Does anyone know of a way to set the default values so that they are visible when the page
>      > actually loads for a new ticket? I understand that it may not be possible with a scrip,
>      but I
>      > appreciate your suggestions.
>      RT-Extension-QuickCalls gives you a series of quick pre-filled ticket
>      Create links on your homepage. This and may give you some ideas on how
>      to do it.
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