[rt-users] Can you set default values on page load, so you can see them in a new ticket?

[Jim Lesinski]

Thanks Kevin. What do you mean by "interesting"? Can you provide an example of the format or where I can find the values I should use?

Thanks,
Jim Lesinski

On Nov 8, 2011, at 7:11 PM, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Tue, Nov 08, 2011 at 04:55:13PM -0500, Jim Lesinski wrote:
>>   It looks like RT-Extension-QuickCalls can set some values using querystring parameters, but
>>   that doesn't seem to be working for custom fields. Is it even possible to set values for
>>   custom fields using querystring params? If you can, I may be able to use that.
> 
> You should be able to set Custom Fields with query string params, just
> be aware that the field names it uses are interesting.
> 
> -kevin
> 
>>   On Tue, Nov 8, 2011 at 3:17 PM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
>> 
>>     On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote:
>>> I understand how to set up default values for a field using a custom scrip. However, it
>>     seems
>>> a bit odd to me to load a ticket with no value, and then set it only if the person opening
>>     a
>>> ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so
>>     that
>>> it is clear to the person opening a ticket that the value has already been set.
>>> Does anyone know of a way to set the default values so that they are visible when the page
>>> actually loads for a new ticket? I understand that it may not be possible with a scrip,
>>     but I
>>> appreciate your suggestions.
>> 
>>     RT-Extension-QuickCalls gives you a series of quick pre-filled ticket
>>     Create links on your homepage. This and may give you some ideas on how
>>     to do it.
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