[rt-users] Can you set default values on page load, so you can see them in a new ticket?

[Jim Lesinski]

Just to follow up - I looked at the rendered pages html source and tried
using the ID for the field as the querystring parameter I wanted to set. It
works, but as Kevin said the ID is "interesting".

For custom fields you will be looking for something like
this: Object-RT::Ticket--CustomField-3-Values

On Tue, Nov 8, 2011 at 8:09 PM, Jim Lesinski <jim.lesinski at gmail.com> wrote:

> Thanks Kevin. What do you mean by "interesting"? Can you provide an
> example of the format or where I can find the values I should use?
>
> Thanks,
> Jim Lesinski
>
> On Nov 8, 2011, at 7:11 PM, Kevin Falcone <falcone at bestpractical.com>
> wrote:
>
> > On Tue, Nov 08, 2011 at 04:55:13PM -0500, Jim Lesinski wrote:
> >>   It looks like RT-Extension-QuickCalls can set some values using
> querystring parameters, but
> >>   that doesn't seem to be working for custom fields. Is it even
> possible to set values for
> >>   custom fields using querystring params? If you can, I may be able to
> use that.
> >
> > You should be able to set Custom Fields with query string params, just
> > be aware that the field names it uses are interesting.
> >
> > -kevin
> >
> >>   On Tue, Nov 8, 2011 at 3:17 PM, Kevin Falcone <[1]
> falcone at bestpractical.com> wrote:
> >>
> >>     On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote:
> >>> I understand how to set up default values for a field using a custom
> scrip. However, it
> >>     seems
> >>> a bit odd to me to load a ticket with no value, and then set it only
> if the person opening
> >>     a
> >>> ticket doesn't select a value. I'd like to set the value in the UI for
> a new ticket, so
> >>     that
> >>> it is clear to the person opening a ticket that the value has already
> been set.
> >>> Does anyone know of a way to set the default values so that they are
> visible when the page
> >>> actually loads for a new ticket? I understand that it may not be
> possible with a scrip,
> >>     but I
> >>> appreciate your suggestions.
> >>
> >>     RT-Extension-QuickCalls gives you a series of quick pre-filled
> ticket
> >>     Create links on your homepage. This and may give you some ideas on
> how
> >>     to do it.
> > --------
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > *  Barcelona, Spain � November 28 & 29, 2011
>
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