[rt-users] Custom fields

Kenneth Crocker kenn.crocker at gmail.com
Fri Nov 11 01:22:55 EST 2011


Without seeing how you set up your permissions it would be hard to tell
just what is wrong.

When I create a Custom Field, I do NOT grant rights to the CF via
Queue/Group rights. I only grant the right via Group rights while in the
Custom Field pages. If someone needs to see a CF, make sure he is in the
right group and that should do it, as long as they also have rights to see
the Queue and SeeTicket.

Hope this helps.


On Thu, Nov 10, 2011 at 1:37 PM, Zoedog <dstrobel at flexstar.com> wrote:

> We are in the process of adding the use of custom fields to our
> application.
> The issue we are having is that anyone without admin privileges is not
> seeing the custom fields when they are creating tickets, we have gone thru
> a
> number of iterations tweaking permissions to get these fields to appear but
> are having no success. What are we missing?
> --
> View this message in context:
> http://old.nabble.com/Custom-fields-tp32822127p32822127.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain  November 28 & 29, 2011
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