[rt-users] RT4 woes with Scrips and email

Bart bart at pleh.info
Mon Nov 14 06:22:27 EST 2011


I'm able to reproduce your error, which might be a but.

   1. Go to a queue via de config menu, click scrips so that you have the
   page with all scrips that apply to that queue.
   2. Click on a scrip that applies to all queue's (the first list of
   scrips), these are the global scrips.
   3. You'll get an error.

But, if you have a queue specific scrip (the second list at the bottom of
the page) then you'll see the scrip since that scrip applies to that queue.

Also, if you go to Global -> Scrips and click one of the global scrips
you'll be shown the actual scrip.

The difference in the URL's is basically the word Queue should be Global,
then it's just fine.

Link to a global scrip from the queue scrips
view: <weburl>/Admin/Queues/Scrip.html?id=9&Queue=0
Link to a global scrip from the global scrips
page: <weburl>/Admin/Global/Scrip.html?id=9&Queue=0

Can you confirm that this is the error your noticing?

-- Bart

2011/11/11 Izz Abdullah <Izz.Abdullah at hibbett.com>

>  So I flipped over the database from RT3.8 to RT4.0.2 today, and RT is
> not attempting to send out emails on our system.  Fetchmail is working,
> pulling in emails, and Sendmail has been checked from the command line to
> work fine.  Now, I mind you this is a database transferred from another
> server and upgraded.  We see the following issue when going to Queues ->
> General -> Scrips and click on any scrip:****
> ‘Queue X not found’ where X is the id number in:
> [weburl]/Admin/Queues/Scrip.html?id=X&Queue=0****
> ** **
> Now, no matter which queue we go to, it puts the queue number as 0, and
> the id number as the scrip number, yet it is failing, telling us the id
> number Queue is not found.  I wish I could give a printscreen to explain
> this better, but basically I am sure something has gone awry with the
> scrips.****
> ** **
> Any ideas?****
> ** **
> Thanks,****
> Izz****
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain — November 28 & 29, 2011
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111114/d64c1501/attachment.htm>

More information about the rt-users mailing list