[rt-users] Custom fields

Bart bart at pleh.info
Mon Nov 14 06:43:18 EST 2011

I think it's hard to recommend a default setup regarding CF's, it entirely
depends on the situation.

Though it's a good policy to only set rights regarding to CF's in the CF
rights page via group rights. Thus, don't set any rights on the queue for a
group regarding CF's.

Other then that it's mostly getting to know the system and evaluate on how
you want to setup the permissions of various components. (making a
permission matrix helps making things clear)

-- Bart

2011/11/11 Zoedog <dstrobel at flexstar.com>

> Is there a recommended defaut set up that I can use as a model to help us
> get
> to a working point, we like the the system, its learning how to navigate
> that becomes an issue.
> Thanks
> Zoedog wrote:
> >
> > We are in the process of adding the use of custom fields to our
> > application. The issue we are having is that anyone without admin
> > privileges is not seeing the custom fields when they are creating
> tickets,
> > we have gone thru a number of iterations tweaking permissions to get
> these
> > fields to appear but are having no success. What are we missing?
> >
> --
> View this message in context:
> http://old.nabble.com/Custom-fields-tp32822127p32823818.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
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