[rt-users] RT4 woes with Scrips and email

Izz Abdullah Izz.Abdullah at hibbett.com
Mon Nov 14 13:23:32 EST 2011

This is exactly what we are seeing here.

From: pleh.info at gmail.com [mailto:pleh.info at gmail.com] On Behalf Of Bart
Sent: Monday, November 14, 2011 5:22 AM
To: Izz Abdullah
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT4 woes with Scrips and email


I'm able to reproduce your error, which might be a but.

 1.  Go to a queue via de config menu, click scrips so that you have the page with all scrips that apply to that queue.
 2.  Click on a scrip that applies to all queue's (the first list of scrips), these are the global scrips.
 3.  You'll get an error.
But, if you have a queue specific scrip (the second list at the bottom of the page) then you'll see the scrip since that scrip applies to that queue.

Also, if you go to Global -> Scrips and click one of the global scrips you'll be shown the actual scrip.

The difference in the URL's is basically the word Queue should be Global, then it's just fine.

Link to a global scrip from the queue scrips view: <weburl>/Admin/Queues/Scrip.html?id=9&Queue=0
Link to a global scrip from the global scrips page: <weburl>/Admin/Global/Scrip.html?id=9&Queue=0

Can you confirm that this is the error your noticing?

-- Bart

2011/11/11 Izz Abdullah <Izz.Abdullah at hibbett.com<mailto:Izz.Abdullah at hibbett.com>>
So I flipped over the database from RT3.8 to RT4.0.2 today, and RT is not attempting to send out emails on our system.  Fetchmail is working, pulling in emails, and Sendmail has been checked from the command line to work fine.  Now, I mind you this is a database transferred from another server and upgraded.  We see the following issue when going to Queues -> General -> Scrips and click on any scrip:
'Queue X not found' where X is the id number in: [weburl]/Admin/Queues/Scrip.html?id=X&Queue=0

Now, no matter which queue we go to, it puts the queue number as 0, and the id number as the scrip number, yet it is failing, telling us the id number Queue is not found.  I wish I could give a printscreen to explain this better, but basically I am sure something has gone awry with the scrips.

Any ideas?


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