[rt-users] Specify Default Requestor

[Thomas Misilo]

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Wednesday, November 16, 2011 2:34 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Specify Default Requestor

On 11/16/2011 01:35 PM, Thomas Misilo wrote:
> Hello,
> 
> Is it possible to set the requestor to the user submitting the ticket 
> by default?
> 
> As I am trying to use the self service page, but after submitting the 
> ticket it doesn’t show up, as there is no requestor set.

The behaviour you want is the default.  Your user probably doesn't have an email address.

Thomas


Thanks, that solved it!

Tom