[rt-users] fetchmailrc

Ronen_Amity at DELL.com Ronen_Amity at DELL.com
Thu Nov 17 03:37:41 EST 2011

This is what we use (pulling emails from a gmail account, hence the 995 port)
set postmaster "ronen"
set daemon 600
pool pop.gmail.com with proto pop3 user 'xx at gmail.com' there with password 'XXXXXXX' is user5 here options ssl

crontab for user rt:
5,15,25,35,45,55 * * * * /usr/bin/fetchmail -d 0 -P 995 -ssl -smtpname xx at gmail.com<mailto:xx at gmail.com> -u xx at gmail.com<mailto:xx at gmail.com> pop.gmail.com -f fetchmail.test 2>&1 > /dev/null


poll pop.gmail.com    proto pop3:
username "xx at gmail.com"             password "XXXXXXXX"   mda "/opt/rt4/bin/rt-mailgate --url http://cm-help --queue CM --action correspond"


From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of 20/20 Lab
Sent: Wednesday, November 16, 2011 23:45
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] fetchmailrc

Shouldnt you have "s around your user name?

the only difference I have in mine is

user "username" pass "password" to user here

tho our mailserver auths with full domain.

On 11/16/2011 12:49 PM, mjames at guesswho.com<mailto:mjames at guesswho.com> wrote:
Using fetchmail for 1st time to collect mail from an Exchange server.
Exchange 2010
RT 4.0.1
Centos 5.7
fetchmail release 6.3.21+HESIOD+NLS.

Here's my /opt/rt4/etc/fetchmailrc:

poll mail.domain.com  proto pop3:
user trackrequests there with password 'cleverly removed' is kiss here  mda "/opt/rt4/bin/rt-mailgate --url http://xtracker.domain.com. --queue General --action correspond"

When I invoke fetchmail -f /opt/rt4/etc/fetchmailrc, it appends "@mail.domain.com" to the username, whereas the correct user is trackrequests at domain.com<mailto:trackrequests at domain.com>.

If I specify user trackrequests at domain.com<mailto:trackrequests at domain.com> in the fetchmailrc file, then fetchmail turns it into trackrequests at domain.com@mail.domain.com<mailto:trackrequests at domain.com@mail.domain.com>. For example:

[root at xtracker ~]# fetchmail -f /opt/rt4/etc/fetchmailrc
fetchmail: WARNING: Running as root is discouraged.
fetchmail: Authorization failure on trackrequests at domain.com@mail.domain.com<mailto:trackrequests at domain.com@mail.domain.com>
fetchmail: Query status=3 (AUTHFAIL)

I've googled for an answer, but haven't stumbled across it yet. Thanks for any help,


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