[rt-users] How is RT-Extension-CustomField-HideEmptyValues supposed to work?

Thomas Sibley trs at bestpractical.com
Thu Nov 17 10:21:48 EST 2011

On 11/17/2011 08:52 AM, Jim Lesinski wrote:
> Can someone tell me what RT-Extension-CustomField-HideEmptyValues is
> supposed to do? I have one drop down that filters values for other ones.
> I would have thought that the child drop downs would be hidden as they
> have no values until the parent is selected, but that doesn't seem to
> work the way I would expect it to. 
> I attached an image. The ones with Arrows next to them are empty values.
> Should they be hidden with this extension or am I misunderstanding what
> the extension is supposed to do?

That extension affects only display, not editing, of CFs.  That is, it
changes the /Ticket/Display.html page.

If it hid the empty CFs when editing, you'd never be able to add a value
for normal CFs that weren't filtered on another CF.


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