[rt-users] steal ticket -> not sending email

Ronen_Amity at DELL.com Ronen_Amity at DELL.com
Sun Nov 20 11:42:56 EST 2011

Hi all,

I am using RT 4.0.3 on CentOS 5.6
When we try to steal a ticket, we don't get a notification.

>From the logs:
[Sun Nov 20 16:34:56 2011] [info]: <rt-4.0.3-4667-1321806896-823.22-2-0 at xxx.com> #22/793 - Scrip 2 On Owner Change Notify Owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
[Sun Nov 20 16:34:56 2011] [info]: <rt-4.0.3-4667-1321806896-823.22-2-0 at xxx.com> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)

Why is that?
Where can I configure that it will send emails to both old owner and requestor?



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