[rt-users] International usage of a single RT instance

Soula, Christophe csoula at hach-lange.com
Mon Nov 21 02:43:54 EST 2011

I try to implement for my international company request tracker version
4 as a single instance to support our IT helpdesk activities. 

I have two main helpdesk team : one in France and one in US

Customer able to send request are coming from everywhere in the world

I have a different queue for US based support and one for the European
based support.


Everything is working fine with the exceptio of the different date shown
in the interface.


I try to figure out how to configure or customize RT 4 to be able to
have a central instance located in Europe which should be used from all
over the world.

I have search for a solution without success...


My attempts have all failed and searching both the wiki and the mailing
list archives hasn't improved my understanding enough to make it work or
to understand if it could works or not.


So far, I've tried to set on one user a different time zone but without
effect on the date shown in the SelfService interface for example.


I'm using RT [4.02] on Debain OS. Web server apache. Database mysql


Thanks, Any help on this topics will be appreciate or any return of
experience on my specific needs,



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