[rt-users] International usage of a single RT instance

[Kevin Falcone]

On Mon, Nov 21, 2011 at 08:43:54AM +0100, Soula, Christophe wrote:
>    I try to implement for my international company request tracker version 4 as a single instance
>    to support our IT helpdesk activities.
> 
>    I have two main helpdesk team : one in France and one in US
> 
>    Customer able to send request are coming from everywhere in the world
> 
>    I have a different queue for US based support and one for the European based support.
> 
> 
> 
>    Everything is working fine with the exceptio of the different date shown in the interface.
> 
> 
> 
>    I try to figure out how to configure or customize RT 4 to be able to have a central instance
>    located in Europe which should be used from all over the world.
> 
>    I have search for a solution without success...
> 
> 
> 
>    My attempts have all failed and searching both the wiki and the mailing list archives hasn't
>    improved my understanding enough to make it work or to understand if it could works or not.
> 
> 
> 
>    So far, I've tried to set on one user a different time zone but without effect on the date
>    shown in the SelfService interface for example.
> 
> 
> 
>    I'm using RT [4.02] on Debain OS. Web server apache. Database mysql

mod_perl or fastcgi?

If mod_perl, please review the documentation in
docs/web_deployment.pod about certain Apache worker models and time
zones.

-kevin
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