[rt-users] Upgrade from 3.8 - 4 // having password problems

Jay Fitz pcbadger at gmail.com
Mon Nov 21 04:50:20 EST 2011

Hello, I'm building a new instance of RT to replace our old server.
The old one was RT3.8.7 on debian and the new one is 4.0.3 on Ubuntu

When I import the database I can login ok and do this and that. When I
come back later or logout, I can't log back in.

If I open up the DB on the old server, I can take the password string
from my user and paste it in to the new DB. Then I can login for one
more session.

As I understand it, RT4 re-encrypts the password for every session (it
sticks !sha512! in front of it in the DB) but I'm obviously missing
something somewhere as it can't read these passwords that it's

Can anyone point me in the right direction?
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