[rt-users] Nightly enoch root script change

[Kevin Falcone]

On Mon, Nov 21, 2011 at 12:02:56PM -0500, Vance Walsh wrote:
>    Alright, figured out how this was setup initiall. it's a rt-crontool task in the crontab
>    /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "status = 'stall_oth' and
>    starts < 'now'" --action RT::Action::AutoOpen  --verbose --transaction last
>    Is there an --action module I can use to set the "Starts" ticket field to (Not Set) at the
>    same time?

There's nothing built in.  You'd need to craft an Action module, or do
an On Open User Defined scrip in the web ui, although that would apply
to any ticket that opens.

RT provides Starts and Started so you can track when something was
supposed to start vs when it did start.

-kevin
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