[rt-users] Permissions question

[mjames at guesswho.com]

I figured out what I was doing wrong. Thanks, Kenn.

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Friday, November 25, 2011 5:25 PM
To: RT User List
Subject: Re: [rt-users] Permissions question

Mike,

I'm not sure what you mean by "logged in as a GROUP member". You log in as a User and you are either in a group or you are not.

The thing about saved searches is this; all groups have rights associated with them, giving members certain rights that pertain to any searches saved under that group. If you are a member of that group, you will have those rights.

You should look at what groups you are a member of (go to Tools->Config->Users->memberships) and then look at what rights are given to members of those groups.

That'll do for a start.

hope this helps.

Kenn
On Fri, Nov 25, 2011 at 12:19 PM, <mjames at guesswho.com<mailto:mjames at guesswho.com>> wrote:
The next question about permissions. I've given my NetOps user group global rights to CreateSavedSearch, LoadSavedSearch, ShowSavedSearches, and EditSavedSearches. Still, when I log on to RT (4.0.4) as a group member and go to Tickets -> New Search and select "NetOps's Saved Searches" in the Privacy dropdown, none of the saved searches show in the Load dropdown.

I must be partway there, because under Logged in as mjames -> Settings -> Saved Searches, I can see the NetOps saved search. I can't load it or run it from there, however.  What am I missing?

Mike

From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of mjames at guesswho.com<mailto:mjames at guesswho.com>
Sent: Friday, November 25, 2011 10:29 AM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Permissions question

Thanks, Kenn. That worked.

From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com]<mailto:[mailto:rt-users-bounces at lists.bestpractical.com]> On Behalf Of Kenneth Crocker
Sent: Wednesday, November 23, 2011 4:28 PM
To: RT User List
Subject: Re: [rt-users] Permissions question

Mike,

The correct navigation would be Tools->Config->Global->Group Rights where you then pick a system group, role, or add a User-defined Group.

Kenn
On Wed, Nov 23, 2011 at 1:17 PM, <mjames at guesswho.com<mailto:mjames at guesswho.com>> wrote:
RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As root, I went to Tools..Configuration..Groups and selected my group. I tried different combinations of Group and User Rights, but still the group members can't see/create/delete Saved Searches.

Also, when logged in as a group member, I don't see the "About Me" item under "Logged in as Mike".  Still wrapping my head around rights in v4.0.x

Mike

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