[rt-users] Misleading message sent by RT::Extension::CommandByMail

[Albert Shih]

 Le 21/10/2011 à 18:18:55-0200, Aline Guedes a écrit
> Hello,
> 
> I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open a
> ticket with status "Stalled", I get an email with the following error message:
> 
> "Couldn't create ticket from message with commands, fallback to standard
> mailgate.
> 
> Error: New tickets can not have status 'stalled' in this queue."

You can change that by putting 

        transitions => {
            ''       => [qw(new open resolved stalled)],

            # from   => [ to list ],
            new      => [qw(open stalled resolved rejected deleted)],
            open     => [qw(new stalled resolved rejected deleted)],
            stalled  => [qw(new open rejected resolved deleted)],
            resolved => [qw(new open stalled rejected deleted)],
            rejected => [qw(new open stalled resolved deleted)],
            deleted  => [qw(new open stalled rejected resolved)],
        },

instead
 	
        transitions => {
            ''       => [qw(new open resolved)],

            # from   => [ to list ],
            new      => [qw(open stalled resolved rejected deleted)],
            open     => [qw(new stalled resolved rejected deleted)],
            stalled  => [qw(new open rejected resolved deleted)],
            resolved => [qw(new open stalled rejected deleted)],
            rejected => [qw(new open stalled resolved deleted)],
            deleted  => [qw(new open stalled rejected resolved)],
        },


in the 

	Set(%Lifecycles

in your 

	RT_SiteConfig.pm

to allow RT create new ticket with stalled status. 

Regards.

JAS

-- 
Albert SHIH
DIO batiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
mer 30 nov 2011 15:33:51 CET