[rt-users] Cannot login with external auth user via mobile web UI

Kevin Falcone falcone at bestpractical.com
Tue Oct 4 17:51:37 EDT 2011

On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote:
> On 10/3/11 7:11 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
> > On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote:
> >> I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
> >> when I attempt to login via the Web UI on my iPhone with an External
> >> account, it will not authenticate me against my AD user.
> >> 
> >> Is this a known issue with the Mobile UI extension? If not, is there
> >> anything special I need to do to get auth working for it? (I can login just
> >> fine with ExternalAuth and the normal browser UI.)
> > 
> > You haven't provided versions for RT, RT-Authen-ExternalAuth or
> > RT-Extension-MobileUI.
> > 
> > -kevin
> RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01

I can't replicate with 3.8-trunk and the git versions of those
modules (neither of which contain any fixes that look relevant).

You're going to need to turn up the debugging logs and see what is
going on.

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