[rt-users] skip the queue selection for unprivileged users

[Ruslan Zakirov]

Hi,

Then SeeQueue and CreateTicket is granted to too many users.

On Thu, Oct 6, 2011 at 3:44 PM, Izz Abdullah <Izz.Abdullah at hibbett.com> wrote:
> So I have removed all the rights from a 3.8.4 migrated database into 4.0.2
> for unprivileged users on all queues except the ‘General’ queue.  I also
> have set in the SiteConfig file the DefaultQueue to “General”, but
> unprivileged users still receive a screen for ‘Queue selection’ when
> creating a new ticket, AND it allows them to create tickets in queues other
> than the General queue.
>
>
>
> I am a bit stumped on this.  If I have removed the permissions, why can
> unprivileged users still see and create tickets in other queues?
>
>
>
> We have, for example Queue1, Queue2, Queue3, etc.
>
> I don’t want them to see or access Queue1 – QueueN, but ONLY the General
> Queue.
>
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-- 
Best regards, Ruslan.