[rt-users] skip the queue selection for unprivileged users
ruz at bestpractical.com
Thu Oct 6 09:53:42 EDT 2011
Then SeeQueue and CreateTicket is granted to too many users.
On Thu, Oct 6, 2011 at 3:44 PM, Izz Abdullah <Izz.Abdullah at hibbett.com> wrote:
> So I have removed all the rights from a 3.8.4 migrated database into 4.0.2
> for unprivileged users on all queues except the ‘General’ queue. I also
> have set in the SiteConfig file the DefaultQueue to “General”, but
> unprivileged users still receive a screen for ‘Queue selection’ when
> creating a new ticket, AND it allows them to create tickets in queues other
> than the General queue.
> I am a bit stumped on this. If I have removed the permissions, why can
> unprivileged users still see and create tickets in other queues?
> We have, for example Queue1, Queue2, Queue3, etc.
> I don’t want them to see or access Queue1 – QueueN, but ONLY the General
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * San Francisco, CA, USA — October 18 & 19, 2011
> * Washington DC, USA — October 31 & November 1, 2011
> * Barcelona, Spain — November 28 & 29, 2011
Best regards, Ruslan.
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