[rt-users] On Approval notify owner - how?

[Kevin Falcone]

On Tue, Oct 18, 2011 at 08:09:51PM +0400, N N wrote:
> Yes, it works with ___Approvals, but I need several 'approval' queues (for better or worse, we have a rather elaborated organizational structure). Perhaps, my question should really be: how can I clone the  ___Approvals queue special behavior to other queues?

Don't, just set it so that Owners and AdminCcs have rights, and you
can have multiple queues that create Approval tickets in the
___Approvals queue.

-kevin

> 18 октября 2011, 18:15 от Kevin Falcone <falcone at bestpractical.com>:
> > On Tue, Oct 18, 2011 at 02:57:21PM +0400, N N wrote:
> > > There's a ticket and one or more 'approval' tickets created for it
> > automatically. The owner is therefore assigned later, after the 'approval'
> > tickets are created, and probably BEFORE the ticket is approved. The problem:
> > how to notify ONLY the ticket owner once it has been approved instead of
> > notifying the entire list of Watchers (my present solution)?
> > > 
> > > Is there a way to update a ticked based on event in the linked ticket? Like
> > changing AdminCC from group to user?  
> > 
> > If you're using RT's built in ___Approvals queue in the standard way,
> > a Notify Owner Scrip will be run on the original ticket when the approval
> > passes (along with a Correspondence being run).
> > 
> > -kevin
> > 
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