[rt-users] text file attachments being stripped

Thomas Sibley trs at bestpractical.com
Tue Oct 18 12:33:51 EDT 2011

On 10/18/2011 12:18 PM, Alex Young wrote:
> It's a standard response to a ticket. So far I am drawing a blank as
> to where it might be stripped out of the email. The actual response
> is received, but without the attachment.
> As it's an internal mail it's only going direct to our Exchange
> server, and the Exchange server is happy with all other text files
> and other attachments, so I'm looking at RT or something else on the
> Linux server stripping the files, but again, only on outbound.

You can temporarily set your MailCommand to testfile to capture outgoing 
mail to a file and see if the attachment is present in the mail RT spits 

Can you show us the relevant transaction in the web UI?


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