[rt-users] creation initial data with rt-setup-database (4.0.2)

Srikumar Nair srikumarp at fb.com
Fri Oct 21 16:29:20 EDT 2011

Perfect. That took care of both the issues.

BTW, what is the URL for me to file bugs in RT?

On 10/21/11 1:01 PM, "Ruslan Zakirov" <ruz at bestpractical.com> wrote:

>On Fri, Oct 21, 2011 at 11:02 PM, Srikumar Nair <srikumarp at fb.com> wrote:
>> I am using the following entry in the initial data file to create a
>> field:
>> @CustomFields = (
>>     {
>>         Name        => 'Search_Criteria',
>>         Type        => 'FreeformSingle',
>>         Disabled    => 0,
>>         Description => 'Search Criteria',
>>     }
>> )
>> * When looking at this custom field in the RT UI in the advance tab I
>> the message "Something wrong. Contact system administrator".
> What I am I
>> doing wrong here?
>When you see such message, you have more descriptive message in the logs.
>> * Also, what option do I specify to make this a global one which is
>> applicable to all the tickets?
>If you add "Queue => 0," then probably you'll kill both rabbits.
>Please file a bug report saying that above structure in initialdata
>file result in an invalid custom field. Create method in
>RT::CustomField should do better job at validating its input.
>> Thanks
>> Srikumar
>Best regards, Ruslan.

More information about the rt-users mailing list