[rt-users] creation initial data with rt-setup-database (4.0.2)

[Ruslan Zakirov]

On Sat, Oct 22, 2011 at 12:29 AM, Srikumar Nair <srikumarp at fb.com> wrote:
> Perfect. That took care of both the issues.
>
> BTW, what is the URL for me to file bugs in RT?

http://requesttracker.wikia.com/wiki/BugReporting

or use http://issues.bestpractical.com with guest/guest account

> On 10/21/11 1:01 PM, "Ruslan Zakirov" <ruz at bestpractical.com> wrote:
>
>>On Fri, Oct 21, 2011 at 11:02 PM, Srikumar Nair <srikumarp at fb.com> wrote:
>>> I am using the following entry in the initial data file to create a
>>>custom
>>> field:
>>> @CustomFields = (
>>>     {
>>>         Name        => 'Search_Criteria',
>>>         Type        => 'FreeformSingle',
>>>         Disabled    => 0,
>>>         Description => 'Search Criteria',
>>>     }
>>> )
>>> * When looking at this custom field in the RT UI in the advance tab I
>>>get
>>> the message "Something wrong. Contact system administrator".
>> What I am I
>>> doing wrong here?
>>
>>When you see such message, you have more descriptive message in the logs.
>>
>>> * Also, what option do I specify to make this a global one which is
>>> applicable to all the tickets?
>>
>>If you add "Queue => 0," then probably you'll kill both rabbits.
>>
>>Please file a bug report saying that above structure in initialdata
>>file result in an invalid custom field. Create method in
>>RT::CustomField should do better job at validating its input.
>>
>>> Thanks
>>> Srikumar
>>
>>--
>>Best regards, Ruslan.
>
>



-- 
Best regards, Ruslan.