[rt-users] Misleading message sent by RT::Extension::CommandByMail

Ruslan Zakirov ruz at bestpractical.com
Sat Oct 22 07:10:42 EDT 2011

What's misleading? Message with commands applied failed, simple creation
procedure was used with all commands ignored. I don't remember, but probably
an option exists to avoid fallback. What do you expect to happen when
commands are invalid?

Regards, Ruslan. From phone.
22.10.2011 0:19 пользователь "Aline Guedes" <aline.guedes at gmail.com>

> Hello,
> I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open a
> ticket with status "Stalled", I get an email with the following error
> message:
> "Couldn't create ticket from message with commands, fallback to standard
> mailgate.
> Error: New tickets can not have status 'stalled' in this queue."
> The error message is misleading - the ticket is created, but with status
> "New" instead of "Stalled". I am not sure if this is a problem on the plugin
> though - the plugin expects that a new ticket id is returned by the sub
> "Create" at lib/RT/Ticket.pm when ticket creation was successful. The sub
> doesn't return the ticket id on this case though. Is this considered to be a
> bug?
> Best regards,
> Aline
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Washington DC, USA — October 31 & November 1, 2011
> *  Barcelona, Spain — November 28 & 29, 2011
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