[rt-users] Misleading message sent by RT::Extension::CommandByMail

Aline Guedes aline.guedes at gmail.com
Sun Oct 23 10:45:09 EDT 2011

I hadn't realized that "fallback to standard mailgate" meant "simple
creation procedure was used with all commands ignored".

Maybe that was the problem here. Would it make sense to change that message
a little bit and make it easier to understand?

Best regards,

On Sat, Oct 22, 2011 at 9:10 AM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> What's misleading? Message with commands applied failed, simple creation
> procedure was used with all commands ignored. I don't remember, but probably
> an option exists to avoid fallback. What do you expect to happen when
> commands are invalid?
> Regards, Ruslan. From phone.
> 22.10.2011 0:19 пользователь "Aline Guedes" <aline.guedes at gmail.com>
> написал:
>> Hello,
>> I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open a
>> ticket with status "Stalled", I get an email with the following error
>> message:
>> "Couldn't create ticket from message with commands, fallback to standard
>> mailgate.
>> Error: New tickets can not have status 'stalled' in this queue."
>> The error message is misleading - the ticket is created, but with status
>> "New" instead of "Stalled". I am not sure if this is a problem on the plugin
>> though - the plugin expects that a new ticket id is returned by the sub
>> "Create" at lib/RT/Ticket.pm when ticket creation was successful. The sub
>> doesn't return the ticket id on this case though. Is this considered to be a
>> bug?
>> Best regards,
>> Aline
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> *  Washington DC, USA -- October 31 & November 1, 2011
>> *  Barcelona, Spain -- November 28 & 29, 2011
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