[rt-users] Question on setup

Bart bart at pleh.info
Tue Oct 25 03:41:49 EDT 2011


Few questions on your setup:

   - On what OS have you installed RT?
   - Which installation steps did you take? (e.g. did you do the
   testdeps/fixdeps thingy?)
   - Are you using Apache to serve RT?
   - Can I assuming you've used the RT documentation for the apache vhost
   - What do the logs say? (assuming it's some flavor of Unix /var/log/)
   - Have you checked the permissions on the RT folders? (along with
   user/group ownerships)

Something like that at least, we need a little more info in order to help

-- Bart

2011/10/24 Greenberg, Joshua L <Joshua.Greenberg at constellation.com>

> I’m installing RT 3.8.10. I have to use this version because I’m installing
> RTIR and that doesn’t support RT 4 yet. I think everything is set up
> correctly but when I login for the first time (user name ‘root’, password
> ‘password’) it displays the text of the file RT_HOME/NoAuth/Login.html. Let
> me know what information you need from me to help troubleshoot this. I’ve
> made very few changes to the RT_SiteConfig file, only the $rtname,
> $Organization, $DatabasePassword and $OwnerEmail variables. Thanks.****
> ** **
> Josh****
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