[rt-users] expanding TNEF's

Christian Loos cloos at netcologne.de
Thu Oct 27 07:26:06 EDT 2011

You must deactivate the "send RTF messages" on the exchange contact.

We had the same problem here but with exchange 2007.


Am 27.10.2011 01:54, schrieb Matt Sturtz:
> Hi,
> I have an RT-3.8.10 with two queues, behind Exchange 2010.  On the
> Exchange side, each queue is set up as a "contact", which forwards over to
> the RT box.  /etc/aliases has the typical call to "|rt-mailgate --queue
> QUEUENAME --action correspond --url http://rt/" for each queue.
> One of the queues accepts and deals with attachments just fine, and that
> queue has existed on RT for many years, through several versions.  The
> other queue, which is pretty new, does not accept attachments -- by that I
> mean the only thing in the ticket is a winmail.dat file.
> As far as I can tell, they are configured the same way, both on Exchange
> and on RT -- but its entirely possible I'm missing something, as I
> wouldn't call myself a subject matter expert on either one.
> Using Google, I found several links where people had similar problems.
> One solution I found was to put a call to /usr/bin/tnef in the pipeline in
> front of rt-mailgate.  smrsh didn't like that, even though I did install
> tnef and symlink it in /etc/smrsh (the error indicates that smrsh doesn't
> like more than one pipe).  In any case, that didn't seem to apply, since
> only ONE of my queues is having this problem, and the other works.
> On the RT wiki, I searched for "tnef" and "winmail.dat", and found nothing.
> Any thoughts would be much appreciated...
> -Matt-

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