[rt-users] Links -> new Child workflow (cross queue children assignment)

[Kevin Falcone]

On Thu, Oct 27, 2011 at 10:26:50AM -0500, ktm at rice.edu wrote:
> On Thu, Oct 27, 2011 at 05:14:18PM +0200, Lars Reimann wrote:
> > short Question:
> > 
> > Apperently Users with the following rights cannot assign links to
> > tickets outside of one queue they have the rights in:
> > 
> > QueueA rights:
> > 
> > CreateTicket
> > ModifyTicket
> > OwnTicket
> > ReplyToTicket
> > SeeQueue
> > ShowTicket
> > StealTicket
> > TakeTicket
> > 
> > QueueB rights:
> > 
> > CreateTicket
> > ReplyToTicket
> > SeeQueue
> > ShowTicket
> > 
> > Ticket1 in QueueA:
> > Links -> Cannot assign Child:
> > Ticket2 in QueueB
> > 
> > Why is that, because I don't alter Ticket2 but Ticket1 where I have
> > almost full access?
> > 
> 
> Don't you alter Ticket2 in QueueB to set the "Parent" links field?

There's a config option that controls this, try searching RT_Config.pm
for Link

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111027/d4c17d26/attachment.sig>