[rt-users] Links -> new Child workflow (cross queue children assignment)
kenn.crocker at gmail.com
Thu Oct 27 11:56:13 EDT 2011
You want to turn off "StrictACL in your Configuration settings:
This allows the parent/child relationship between Queues.
Hope this helps.
On Thu, Oct 27, 2011 at 8:14 AM, Lars Reimann <l.reimann at metaways.de> wrote:
> short Question:
> Apperently Users with the following rights cannot assign links to tickets
> outside of one queue they have the rights in:
> QueueA rights:
> QueueB rights:
> Ticket1 in QueueA:
> Links -> Cannot assign Child:
> Ticket2 in QueueB
> Why is that, because I don't alter Ticket2 but Ticket1 where I have almost
> full access?
> Otherwise: What is my error / which right is needed?
> Many thanks,
> and sorry for not digging through the archives as time is short atm.
> RT Training Sessions (http://bestpractical.com/**services/training.html<http://bestpractical.com/services/training.html>
> * Washington DC, USA October 31 & November 1, 2011
> * Barcelona, Spain November 28 & 29, 2011
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