[rt-users] Links -> new Child workflow (cross queue children assignment)

[Kenneth Crocker]

Lars,

You want to turn off "StrictACL in your Configuration settings:

*Set($StrictLinkACL, 0);*
**
This allows the parent/child relationship between Queues.

Hope this helps.

Kenn


On Thu, Oct 27, 2011 at 8:14 AM, Lars Reimann <l.reimann at metaways.de> wrote:

> Hi,
>
> RT=v3.8.8
>
> short Question:
>
> Apperently Users with the following rights cannot assign links to tickets
> outside of one queue they have the rights in:
>
> QueueA rights:
>
> CreateTicket
> ModifyTicket
> OwnTicket
> ReplyToTicket
> SeeQueue
> ShowTicket
> StealTicket
> TakeTicket
>
> QueueB rights:
>
> CreateTicket
> ReplyToTicket
> SeeQueue
> ShowTicket
>
> Ticket1 in QueueA:
> Links -> Cannot assign Child:
> Ticket2 in QueueB
>
> Why is that, because I don't alter Ticket2 but Ticket1 where I have almost
> full access?
>
> Otherwise: What is my error / which right is needed?
>
> Many thanks,
> and sorry for not digging through the archives as time is short atm.
> LR
> --------
> RT Training Sessions (http://bestpractical.com/**services/training.html<http://bestpractical.com/services/training.html>
> )
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Barcelona, Spain  November 28 & 29, 2011
>
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