[rt-users] Weekend Update rt3.8.8 -> rt4.0.2 gone awry

[Josh Narins]

Small update. Once I removed the partial Lifecycles configuration from RT_SiteConfig.pm the mail system began to work again.

I guess what I need to know is "What is the minimal amount of Lifecycle configuration in etc/RT_SiteConfig.pm to get an extra status to work?"

Thanks, again. RT really is a great product to work with.




Josh Narins
Director of Application Development
SeniorBridge

845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins at seniorbridge.com
seniorbridge.com<http://www.seniorbridge.com/>

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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Josh Narins
Sent: Saturday, September 03, 2011 10:45 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Weekend Update rt3.8.8 -> rt4.0.2 gone awry

The mailgate is returning this:

Could not record email: Ticket creation failed: RT::Ticket : Status 'new' isn't a valid status for tickets in this queue. (/home/apps/builds/rt/rt-4.0.2/share/html/REST/1.0/NoAuth/mail-gateway:75)

Which is a potentially bigger and bigger deal, as time passes.

We previously had two extra statusses, defined in RTSiteConfig's @ActiveStatus called 'fixed' and 'approved.'

I have remove that line from the config, and replaced it with

Set(%Lifecycles,
    default => {
        active          => [ 'open', 'stalled', 'fixed', 'approved' ],
        defaults => { on_create => 'new', on_merge => 'resolved', },
    }
);

I dug down far enough to start understanding RT::Lifecycle, but I didn't easily find any portion which tells me which statusses are valid for which queues, or how that might be configured in RT_SiteConfig.pm.

Any help would be appreciated.


Josh Narins
Director of Application Development
SeniorBridge

845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins at seniorbridge.com
seniorbridge.com<http://www.seniorbridge.com/>

[http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]

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