[rt-users] How to setting multiple email addresses on Request Tracker

[Samuel Ferdian]

Hi Roy,
I am using getmail to get email.
Here is the configuration of getmail (i am using CentOs):

==================================================================
[retriever]
type = SimplePOP3SSLRetriever
server = pop.gmail.com
username = xxx at gmail.com
password = xxx

[destination]
type = MDA_external
path = /opt/rt4/bin/rt-mailgate
user = samuel
group = samuel
arguments = ("--url", "http://localhost/rt4/", "--queue", "General",
"--action", "correspond",)

[options]
read_all = false
delete_after = 8
verbose = 2
====================================================================

I save that config file in /home/samuel/.getmail/getmail.rtgmail
Then i setup cron job to get mail every 15 minutes : getmail -r
/home/samuel/.getmail/getmail.rtgmail
If i want to add one or more email address to this config to create ticket
by mail, how steps should be taken ??

Best Regards,
Samuel


On Thu, Sep 8, 2011 at 8:16 PM, Raed El-Hames <
Raed.El-Hames at daisygroupplc.com> wrote:

>   How did you set up your RT mail, exim , fetchmail ?? ****
>
> Have a look at
> http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more
> information.****
>
> ** **
>
> Regards;****
>
> Roy****
>
> ** **
>
> ** **
>
> ** **
>
>  *Visit our website today **www.daisygroupplc.com*<http://www.daisygroupplc.com>
> *
> *
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> Company Registration Number: 4145329 |   VAT Number: 722471355
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> If you are the intended recipient of this email please ensure that neither
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>
>   *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Samuel Ferdian
> *Sent:* 08 September 2011 12:39
> *To:* rt-users at lists.bestpractical.com
> *Subject:* [rt-users] How to setting multiple email addresses on Request
> Tracker****
>
> ** **
>
> Hi there,  ****
>
> Introduce i am a newbie on RT, i want to ask if i want to set up multiple
> email on RT instance.****
>
> I was installed one RT instance on a server, then i want to set up multiple
> email address to create ticket by email.****
>
> e.g: ****
>
> 1. email1 at gmail.com, ****
>
> 2. email2 at gmail.com,****
>
> 3. email3 at gmail.com****
>
> ** **
>
> So each of email can be set to one queue that i have.****
>
> ** **
>
> How steps steps should be taken to this all happen on my server ?****
>
> ** **
>
> Thank You.****
>
>


-- 
Regards,
samuelferdian
http://www.samuelferdian.co.cc/
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