[rt-users] Costum Condition AdminCC Notification

[Ruslan Zakirov]

Hi,

On Create, but creator is not owner:

my $txn = self->TransactionObj;
return 0 unless $txn->Type eq 'Create';
return 0 if $txn->Creator == $self->TicketObj->Owner;
return 1;


On Fri, Sep 9, 2011 at 1:08 PM, Christian Bauer <sales at rise-against.eu> wrote:
> Hello there.
>
>
>
> Maybe you can help me with this issue.
>
> I want RT only to send AdminCC Notifications on ticket create if the client
> is not equal to the owner.
>
>
>
> I need it because, if an admin creates a ticket on his own behalf, the other
> admins should not be  notified.
>
>
>
> Thank you in advance
>
>
>
> Cheers
>
> Chris
>
>
>
> --------
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-- 
Best regards, Ruslan.