[rt-users] Costum Condition AdminCC Notification

[Raed El-Hames]

Chris,

I would guess client == Requestor?
I would disable the scrip On Create notify AdminCC and create a new one with Action Notify Admin but with User defined condition.
Your condition code will depend how you can distinguish that the requestor is not a member of the admincc group, for example if you expect the requestors to be from a different domain to your admin cc you can try;

If ($self->TransactionObj->Type eq ‘Create’ and $self->TicketObj->Requestors->MemberEmailAddressesAsString !~ /your_admincc_\@domain/) {
  return 1;
} else {
 return undef;
}

Roy



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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Christian Bauer
Sent: 09 September 2011 10:09
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Costum Condition AdminCC Notification

Hello there.

Maybe you can help me with this issue.
I want RT only to send AdminCC Notifications on ticket create if the client is not equal to the owner.

I need it because, if an admin creates a ticket on his own behalf, the other admins should not be  notified.

Thank you in advance

Cheers
Chris

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