[rt-users] script to notify owner on comment
Izz Abdullah
Izz.Abdullah at hibbett.com
Wed Sep 14 12:41:02 EDT 2011
You could create two different scrips, one to notify owner, and the other to notify ccAdmins. Both will receive the email relatively immediate. Correction: "Notify Owner as Comment" and "Notify AdminCCs as Comment"
From: Gilbert Rebeiro [mailto:gilbert at dido.ca]
Sent: Wednesday, September 14, 2011 11:36 AM
To: Izz Abdullah
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] script to notify owner on comment
So there is no way to have the action be ccadmins, and owner?
On 14/09/2011 12:22 PM, Izz Abdullah wrote:
Here it is:
Scrips -> create a new one with these values:
Condition - On Comment
Action - Notify Owner
Template - Global template: Correspondence
Stage: TransactionCreate
Should work...I have something very similar I previously setup.
From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Izz Abdullah
Sent: Wednesday, September 14, 2011 11:18 AM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Cc: 'Gilbert Rebeiro'
Subject: Re: [rt-users] script to notify owner on comment
Hi Gilbert,
I have done this before by creating a template for notifying the owner on comment. No need for code, the base is already there. I can't remember right off the top of my head (I am not currently accessing that installation), but it seems like it was "Notify Owner" "On Comment" "Transaction_OnCreate or OnComment).
Maybe this helps a bit?
From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gilbert Rebeiro
Sent: Wednesday, September 14, 2011 11:02 AM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: [rt-users] script to notify owner on comment
Anyone?
-------- Original Message --------
Subject:
script to notify owner on comment
Date:
Mon, 12 Sep 2011 20:13:25 -0400
From:
Gilbert Rebeiro <gilbert at dido.ca><mailto:gilbert at dido.ca>
To:
rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Hi,
When someone else (not the owner) from the support team puts a comment
on the ticket we would like the owner to be notified with an email with the comment.
RT4
Thanks,
Gilbert
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