[rt-users] Show tickets less than a week old

[Henry, Laura]

I’d like to configure RT at a Glance to show newest tickets (say, created in the last week), regardless of owner or status. I found a way to search for “new” tickets, and for tickets created on/before/after a particular date, but is there a way to show – or make a saved search for – tickets created “one week ago from today” whatever “today” may be, rather than “created after September 7”?

Laura C. Henry, MLS
Assistant Systems Librarian
Beaufort County Library
311 Scott Street, Beaufort, SC 29902
Phone 843.255.6444   lhenry at bcgov.net
www.beaufortcountylibrary.org
For Learning ♦ For Leisure ♦ For Life

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Izz Abdullah
Sent: Wednesday, September 14, 2011 12:22 PM
To: rt-users at lists.bestpractical.com
Cc: 'Gilbert Rebeiro'
Subject: Re: [rt-users] script to notify owner on comment

Here it is:
Scrips -> create a new one with these values:
Condition - On Comment
Action - Notify Owner
Template - Global template: Correspondence
Stage: TransactionCreate

Should work…I have something very similar I previously setup.

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Izz Abdullah
Sent: Wednesday, September 14, 2011 11:18 AM
To: rt-users at lists.bestpractical.com
Cc: 'Gilbert Rebeiro'
Subject: Re: [rt-users] script to notify owner on comment

Hi Gilbert,
I have done this before by creating a template for notifying the owner on comment.  No need for code, the base is already there.  I can’t remember right off the top of my head (I am not currently accessing that installation), but it seems like it was “Notify Owner” “On Comment” “Transaction_OnCreate or OnComment).

Maybe this helps a bit?

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gilbert Rebeiro
Sent: Wednesday, September 14, 2011 11:02 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] script to notify owner on comment

Anyone?

-------- Original Message --------
Subject:

script to notify owner on comment

Date:

Mon, 12 Sep 2011 20:13:25 -0400

From:

Gilbert Rebeiro <gilbert at dido.ca><mailto:gilbert at dido.ca>

To:

rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>



Hi,



When someone else (not the owner) from the support team puts a comment

on the ticket we would like the owner to be notified with an email with the comment.



RT4



Thanks,

Gilbert
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