[rt-users] Multiple value match for attr_match_list - multiple email addresses

[Hossein Rafighi]

I thought it sounded to good to be true! Your explanations makes sense.
As for reading the documentation, I've looked at everything in the /docs 
directory of the RT tarball, but nothing substantial to what I want.

Hossein

On 9/14/2011 10:55 AM, Kevin Falcone wrote:
> On Wed, Sep 14, 2011 at 10:42:02AM -0700, Hossein Rafighi wrote:
>> Hi,
>> I modified the subject line to multiple email addresses. I just
>> received an email off the list that was advising me to do the
>> following to achieve what I want. I should emphasize that my users
>> are all in one domain. Sine both John.Doe at triumf.ca and
>> jdoe at triumf.ca are the same person I want him to be able to submit a
>> ticket and reply to his ticket no matter which email address his
>> "From:" is set to. Also if possible, I want him to be able to use
>> either John Doe, or jdoe as username to login to the web interface.
>>
>> The advise is to enable the following:
>>
>> Set($CanonicalizeEmailAddressMatch   ,
>> '(^rt\@triumf.ca)\.(cc\.)?cn\.ca$');
>>   Set($CanonicalizeEmailAddressReplace , 'uid.ca');
>>
> If you can write a regular expression to rewrite John.Doe to jdoe
> consistently across your userbase, then you can use that option.
> Normally, it's used to normalize people who write from @host.domain.tld
> and @domain.tld to all come from @domain.tld.
>
> Your proposed settings don't look like they would do what you propose.
> Have you reviewed the documentation in RT4?
>
> -kevin
>
>> On 9/13/2011 3:47 PM, Kevin Falcone wrote:
>>> On Tue, Sep 13, 2011 at 03:18:16PM -0700, Hossein Rafighi wrote:
>>>>     Much appreciated. Using alternate email addresses instead of alternate uids sounds even
>>>>     better. Is this url: [1]http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo
>>>>     what I need? If not, can you please point me to a page where step-by-step instruction is.
>>> Nope, that page is about 5 years out of date and won't work with any
>>> modern version of RT.  Thanks for pointing it out, I've added the
>>> relevant warning flags.
>>>
>>> As I mentioned, it's a branch in the github repo for
>>> RT-Authen-ExternalAuth.  There are no step by step instructions for
>>> setting it up.  You'd need to be comfortable making a git clone and
>>> switching branches and reading the updated documentation.  You can
>>> find the github repo https://github.com/bestpractical/rt-authen-externalauth
>>>
>>>
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