[rt-users] requestor field in dashboards

[Thomas Sibley]

On 09/28/2011 07:58 AM, Daniel De Marco wrote:
> thanks for your answer, however $UsernameFormat seems to only work for
> fields like LastUpdatedBy and OwnerName, but not for Requestors. 
> I still have $UsernameFormat set, by default, to "concise", but in the
> dashboard for the requestor column I get email addresses. 

Do users for those requestors actually have usernames that aren't their
email addresses?  Check in the admin UI.

Thomas