[rt-users] RT4.0.2 Modify Custom Field layout

[Michael Morel]

What am I missing here.

I edited RT_SiteConfig.pm with the new value but two columns still show 
up when I edit Custom Fields.

mciahel


# pwd
/opt/rt4/etc
# grep Column *
RT_Config.pm:=item C<$EditCustomFieldsSingleColumn>
RT_Config.pm:Set($EditCustomFieldsSingleColumn, 0);
RT_SiteConfig.pm:Set( $EditCustomFieldsSingleColumn, 1);

# cat /usr/local/bin/clean_mason.sh
rm -rf /opt/rt4/var/mason_data/obj/*
/etc/init.d/httpd restart

# /usr/local/bin/clean_mason.sh
Stopping httpd:                                            [  OK  ]
Starting httpd:                                            [  OK  ]
#


On 11-09-30 10:16 AM, Michael Morel wrote:
> Thanks, I am going to dig into that today.
>
> Michael
>
>
> On 11-09-29 11:59 AM, Kevin Falcone wrote:
>> On Wed, Sep 28, 2011 at 03:48:40PM -0600, Michael Morel wrote:
>>> I have been trolling through the mailing lists for information.
>>>
>>> I have 20 "Custom Fields".
>>> The "Custom Fields" are one column in the "Display" page for a
>>> ticket and they show up fine for there.
>>> Though later on it would be nice to add some separators between
>>> fields and some text here.
>>>
>>> More importantly:
>>>
>>> I would like to modify the layout when we edit the "Custom Fields"
>>> after a ticket has been created.
>>>
>>> RT orders ticket specifics like "Subject", "Status", "Queue" into
>>> one column, fine.
>>> RT then orders the "Custom Fields" into two columns and it is a bit
>>> of a dogs breakfast.
>>>
>>> I would like to have some separators and maybe some text between
>>> them.  ie.  Design, Implementation
>>> I would also like to set the size of the Text box created.
>>>
>>> I know I can order them using the UI and that is helpful, but what
>>> is the best way to go about
>>> changing the formatting of the Edit page? Best Practice?
>> You can swap from 2 columns to 1 by setting the
>> EditCustomFieldsSingleColumn config option.  To add breaks and extra
>> wording, you'll need to use the various callbacks in EditCustomFields
>> and the components that it calls.
>>
>> -kevin
>>
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> *  Chicago, IL, USA --- September 26&  27, 2011
>> *  San Francisco, CA, USA --- October 18&  19, 2011
>> *  Washington DC, USA --- October 31&  November 1, 2011
>> *  Melbourne VIC, Australia --- November 28&  29, 2011
>> *  Barcelona, Spain --- November 28&  29, 2011
>
> -- 
> *Michael Morel*
> Systems Administrator
> Ph 403-247-7300
> Fx 403-247-6501
> Michael.Morel at totem.ca <mailto:Michael.Morel at totem.ca>
> www.totem.ca <http://www.totem.ca>
> *Totem Building Supplies Ltd.*
> 6920 - 29th Avenue NW
> Calgary, Alberta T3B 0J4
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  San Francisco, CA, USA --- October 18&  19, 2011
> *  Washington DC, USA --- October 31&  November 1, 2011
> *  Melbourne VIC, Australia --- November 28&  29, 2011
> *  Barcelona, Spain --- November 28&  29, 2011

-- 
*Michael Morel*
Systems Administrator
Ph 403-247-7300
Fx 403-247-6501
Michael.Morel at totem.ca <mailto:Michael.Morel at totem.ca>
www.totem.ca <http://www.totem.ca>
*Totem Building Supplies Ltd.*
6920 - 29th Avenue NW
Calgary, Alberta T3B 0J4
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