[rt-users] Upgrade to 4.05, no old tickets

[Azher Mughal]

Hi Thomas,

Old tickets are there in the db. None of the old tickets are available 
in search or in dashboard or in reports.

Thanks
-Azher

mysql> select count(id) from Tickets;
+-----------+
| count(id) |
+-----------+
|       256 |
+-----------+
1 row in set (0.00 sec)


On 4/3/2012 6:55 AM, Thomas Sibley wrote:
> On 04/03/2012 09:49 AM, Azher Mughal wrote:
>> Just checking again, if anyone can give some hints on how to recover the
>> old tickets after the upgrade. I do have old database dump available.
> The old tickets shouldn't have disappeared just because the upgrade
> steps were run.  The whole point of database upgrades is that you keep
> your data.  What's in the Tickets table in the upgraded database?
>
>      select count(id) from Tickets;
>
> Is the data in there?
>
> Are all of your tickets "missing" or just some?
>
> Thomas
>