[rt-users] Creating a ticket with RT::Ticket->Create

[Ruslan Zakirov]

Create takes content as MIME::Entity object. Steal examples from Comment
and/or MakeMimeEntity functions.

Ruslan from phone.
24.04.2012 22:42 пользователь "Paul Tomblin" <ptomblin at xcski.com> написал:

> When I'm creating a ticket with RT::Ticket api, how do I set the text that
> goes into the box that says ""Describe the Issue below"?  It appears to end
> up as an attachment, and I can retrieve it from an existing ticket using
>
> my $attachments = RT::Attachments->new(RT->SystemUser);
> $attachments->LimitByTicket($tik->id);
>
> foreach my $type (qw(Create Comment Correspond)) {
>  $attachments->Limit( ALIAS    => $attachments->TransactionAlias,
>  FIELD    => 'Type',
>  OPERATOR => '=',
>  VALUE    => $type,
>  ENTRYAGGREGATOR => 'OR',
>  CASESENSITIVE   => 1
>    );
> }
>
> I tried adding it with $ticket->_CreateNote, but then I end up with two
> "The RT System itself - Ticket created" records.
>
> --
> http://www.linkedin.com/in/paultomblin
> http://careers.stackoverflow.com/ptomblin
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120425/460621b7/attachment.htm>