[rt-users] Extracting an article

[Gunnar Gorges]

Hi Martin,

since you are talking about RTFM for RT 4.0.x I am not sure my comment applies since I only have experience with RTFM and RT 3.8.8… It might help if you posted your versions anyway.

However:
I encountered the same problem some time ago until I was told that classes should match your actual queues (e.g. queue-names). That did the trick for me.
Of course you also need to asign at least now custom-field to that class (classes -> basics -> "include custom field X").

Hope that helps,
best wishes
Gunnar

> Hello,
>  
> When i tried to extract an article and get to the page where I should choose which field or transaction to use for the article, there´s only “–“ a dash within the dropdown menu.
> Have I missed something?
>  
> I followed the docs from docs/customizing/articles_introduction.pod
> “You can extract the body of a ticket into an article. Within RT, you
> should now see an "Extract to article" button in the upper right hand
> corner of RT's UI when working with tickets. When you click that
> button, RT will ask you which Class to create your new article in.
> Once you click on a class name, the Ticket's transactions will be
> displayed, along with a set of select boxes. For each transaction, you
> can pick which Custom Field that transaction should be extracted to.”
>  
>  
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