[rt-users] RTFM problem deleting article / CurrentUserCanSee Unimplemented

Gunnar Gorges gunnar.gorges at zmaw.de
Thu Aug 2 08:19:44 EDT 2012

Hi Dominic,

I just was able to test the updated packages of RTFM (2.4.4) and ExternalAuth (1.1.1). Both work fine.

The problem I described below with RTFM is gone.

If you need more testing and/or more information just let me know!

Thanks and best wishes

> On Tue, Jul 31, 2012 at 12:29:08PM -0400, Kevin Falcone wrote:
>> On Wed, Jul 25, 2012 at 01:30:30PM +0200, Gunnar Gorges wrote:
>>> I encountered a problem with RTFM today: I am not able to delete any
>>> article without RT throwing an error message "An internal RT error
>>> has occurred".
>>> The logfile shows this:
>>> [error]: RT::FM::Article::CurrentUserCanSee Unimplemented in
>>> RT::Transaction.
>>> (/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm line
>>> 1035)
>>> (/usr/share/request-tracker3.8/lib/RT/Interface/Web/Handler.pm:233)
>>> Has anyone seen this before and can point me to the direction how to
>>> fix it? It appeared first time after the latest security update. I
>>> am using RT 3.8.8 and RTFM 2.4.2 on Debian Squeeze.
>> Since you're running 3.8.8 from Debian, it has a number of security
>> fixes.  The recently announced updates to RTFM include a fix to
>> account for these security fixes.
>> I believe Dom was looking for folks to test updated RTFM packages, but
>> I don't have a URL handy because I'm offline.
> The URL is
> http://lists.alioth.debian.org/pipermail/pkg-request-tracker-maintainers/2012-July/003280.html
> I've just got back from a few days away so I'll probably try and push
> this out one way or another over the weekend. Testing before then
> would be very welcome.
> -- 
> Dominic Hargreaves, Systems Development and Support Section
> IT Services, University of Oxford

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