[rt-users] R: queue disabled but still getting tickets

[Scotto Alberto]

I think you should also set the permissions at the queue level accordingly.





Alberto Scotto

[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto at reply.it
www.reply.it


________________________________
Da: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] per conto di Aaron Zuercher [aaron.techgeeks at gmail.com]
Inviato: mercoledì 8 agosto 2012 16.56
A: RT Users
Oggetto: [rt-users] queue disabled but still getting tickets

I have disabled one of my queues to prevent new ticket submission but new tickets are still showing up.  How to I stop this?  I don't want to remove the queue because I want to reopen it in a month.

I disabled it by going to TOOLS > CONFIG > QUEUES and unchecking enabled box.

Thanks,
Aaron

________________________________

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