[rt-users] No mail is sent for AdminCC recepients

[Mike Johnson]

I don't believe Best Practical "built-in" any actions. They leave it to
clients to customize the RT instance to their own personal preferences.

It is easy to put the scrips on to do what you are asking though.

Mike.

On Tue, Aug 14, 2012 at 10:43 AM, Jack Zabolotnyi <jzabolotnyi at arces.net>wrote:

> I thought it should be a default (built-in) action. Otherwise why is it
> called AdminCC?
>
>
> On Tue, Aug 14, 2012 at 4:24 PM, Mike Johnson <mike.johnson at nosm.ca>wrote:
>
>> You need a scrip to do that action I believe.
>>
>> Mike.
>>
>>
>> On Tue, Aug 14, 2012 at 9:23 AM, Jack Zabolotnyi <jzabolotnyi at arces.net>wrote:
>>
>>> Hi everyone.
>>>
>>> I have a little trouble: recepients set in AdminCC don't receive any
>>> mails on ticket update (or any other events). Any other notification is
>>> doing well. Should there be some permissions defined for this, or i miss
>>> something else?
>>>
>>> Thanks in advance  for any help. :)
>>>
>>> --
>>> Jack Zabolotnyi
>>> Arces Network, LLC
>>>
>>> e: jzabolotnyi at arces.net
>>> w: http://www.arces.net
>>>
>>> PGP key: 2048R/7F2AB658 2012-07-02
>>> PGP fingerprint: 4C7E 00A8 5210 F3D9 0509  C70E 87C8 666E 7F2A B658
>>>
>>>
>>
>>
>> --
>> Mike Johnson
>> Datatel Programmer/Analyst
>> Northern Ontario School of Medicine
>> 955 Oliver Road
>> Thunder Bay, ON   P7B 5E1
>> Phone: (807) 766-7331
>> Email: mike.johnson at nosm.ca
>>
>
>
>
> --
> Jack Zabolotnyi
> Arces Network, LLC
>
> e: jzabolotnyi at arces.net
> w: http://www.arces.net
>
> PGP key: 2048R/7F2AB658 2012-07-02
> PGP fingerprint: 4C7E 00A8 5210 F3D9 0509  C70E 87C8 666E 7F2A B658
>
>


-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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