[rt-users] No mail is sent for AdminCC recepients

[Kevin Falcone]

On Tue, Aug 14, 2012 at 11:28:04AM -0400, Mike Johnson wrote:
>    I don't believe Best Practical "built-in" any actions. They leave it to clients to customize
>    the RT instance to their own personal preferences.
>    It is easy to put the scrips on to do what you are asking though.

We don't build any in, but we do ship some defaults, as noted by Bill.
My assumption is that the OP disabled some along the way.

>    On Tue, Aug 14, 2012 at 10:43 AM, Jack Zabolotnyi <[1]jzabolotnyi at arces.net> wrote:
> 
>      I thought it should be a default (built-in) action. Otherwise why is it called AdminCC?
> 
>      On Tue, Aug 14, 2012 at 4:24 PM, Mike Johnson <[2]mike.johnson at nosm.ca> wrote:
> 
>        You need a scrip to do that action I believe.
>        Mike.
> 
>        On Tue, Aug 14, 2012 at 9:23 AM, Jack Zabolotnyi <[3]jzabolotnyi at arces.net> wrote:
> 
>          Hi everyone.
> 
>          I have a little trouble: recepients set in AdminCC don't receive any mails on ticket
>          update (or any other events). Any other notification is doing well. Should there be some
>          permissions defined for this, or i miss something else?
> 
>          Thanks in advance for any help. :)
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