[rt-users] No mail is sent for AdminCC recepients

[Jack Zabolotnyi]

Ah, thanks everyone. I'll check configuration and look for this scrips
(seems like someone before me already worked with them....)

On Tue, Aug 14, 2012 at 7:01 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Tue, Aug 14, 2012 at 11:28:04AM -0400, Mike Johnson wrote:
> >    I don't believe Best Practical "built-in" any actions. They leave it
> to clients to customize
> >    the RT instance to their own personal preferences.
> >    It is easy to put the scrips on to do what you are asking though.
>
> We don't build any in, but we do ship some defaults, as noted by Bill.
> My assumption is that the OP disabled some along the way.
>
> >    On Tue, Aug 14, 2012 at 10:43 AM, Jack Zabolotnyi <[1]
> jzabolotnyi at arces.net> wrote:
> >
> >      I thought it should be a default (built-in) action. Otherwise why
> is it called AdminCC?
> >
> >      On Tue, Aug 14, 2012 at 4:24 PM, Mike Johnson <[2]
> mike.johnson at nosm.ca> wrote:
> >
> >        You need a scrip to do that action I believe.
> >        Mike.
> >
> >        On Tue, Aug 14, 2012 at 9:23 AM, Jack Zabolotnyi <[3]
> jzabolotnyi at arces.net> wrote:
> >
> >          Hi everyone.
> >
> >          I have a little trouble: recepients set in AdminCC don't
> receive any mails on ticket
> >          update (or any other events). Any other notification is doing
> well. Should there be some
> >          permissions defined for this, or i miss something else?
> >
> >          Thanks in advance for any help. :)
>



-- 
Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi at arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509  C70E 87C8 666E 7F2A B658
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